Frequently Asked Questions
General Information
Prime at Lake Highlands is located at 9727 Whitehurst Drive, Dallas, TX 75243.
Our leasing office is open Mon - Friday 9:00 to 6:00 PM. Contact our team to schedule your visit.
Leasing & Applications
Contact our leasing office to schedule a tour. Our team can help you explore available apartments and find a floor plan that fits your needs.
Applicants must provide Identification, source of income. Contact our leasing office for the complete list before applying.
Applications are reviewed according to our rental qualification criteria. Contact our leasing team for information about income requirements, screening, and required documentation before applying.
Our application fee is 75 per applicant, and our administrative fee is 195. Contact our leasing team for current promotions and payment requirements.
Deponds on apporval.
We offer one month free. Pricing and availability may vary depending on the apartment, lease length, and move-in date.
Apartment Availability
Prime at Lake Highlands offers an array of floor plans. Contact our leasing team for current availability, pricing, and apartment features.
Contact our leasing team for current move-in specials, eligible apartments, and offer details. Promotions are available for a limited time and may have additional requirements.
Pets & Parking
Our pet policy allows pets. Contact our team before applying for the complete policy.
Our community offers covered parking. Parking fees, vehicle registration requirements, and guest parking rules.
Utilities & Services
Residents are responsible for [utilities and services]. Charges for [applicable services] are billed [billing method]. Our leasing team will explain these costs before you sign your lease.
Internet service is with your provider of choice. Contact our leasing office for information about available providers and any service requirements.
Amenities & Access
Our community features wonderful pool, Contact our leasing team for details about availability, access, and hours.
Current Residents
Residents can pay rent through the resident portal. Contact the leasing office if you need help accessing your account or reviewing available payment options.
Submit routine maintenance requests through resident portal.
Call office option 1 for urgent maintenance concerns outside office hours. If there is an immediate threat to life or safety, call 911.
Contact our leasing office to review your renewal options, available lease terms, and pricing. Please review your lease for applicable renewal and notice requirements.